Refund & Cancellation Policy
Last Updated: October 15, 2026
At Fatidica, we want every customer to understand what they are purchasing, how the service will be delivered, and what options are available if something goes wrong.
Because our offerings include instantly generated digital readings, personalized spiritual services, digital publications, and physical products, different refund and cancellation conditions may apply.
This Refund & Cancellation Policy explains those conditions and how to request assistance.
Nothing in this policy limits or excludes consumer rights that cannot legally be waived.
1. About Fatidica
Fatidica is operated by Kateryna Hontar, a registered individual entrepreneur (FOP) in Ukraine.
Website: https://fatidica.com
Customer Support: [email protected]
This policy applies to purchases made directly through Fatidica unless different conditions are expressly disclosed for a particular product or service before purchase.
2. General Refund Principles
We distinguish between digital content that has already been delivered, services that have been performed, services that have not yet begun, and physical products.
Refund eligibility depends on the nature of the purchase, its delivery or performance status, applicable purchase terms, and relevant consumer protection laws.
Our general approach is as follows:
- Undelivered purchases: Eligible for a refund when Fatidica cannot provide the purchased product or service.
- Technical failures: Eligible for correction, replacement, renewed access, or a refund where appropriate or legally required.
- Completed digital readings: Generally not eligible for discretionary refunds solely because the interpretation was unexpected or unsatisfactory.
- Personalized services not yet started: May be canceled in accordance with the conditions described below.
- Completed personalized services: Generally not eligible for discretionary refunds when delivered as described, subject to applicable law.
- Physical products: Subject to the return conditions described in this policy and mandatory consumer rights.
Every refund request will be reviewed according to the circumstances of the purchase.
3. Free Readings
Free introductory readings do not involve a purchase and therefore are not eligible for monetary refunds.
If a free reading fails to generate or display correctly, you may try again or contact us for technical assistance.
Free reading availability, usage limits, and features may change.
4. Instant Digital Readings
Instant digital readings may include tarot interpretations, astrology readings, numerology reports, dream interpretations, and other automatically generated content.
These services generally begin processing after you submit the required information and complete any applicable payment.
Once the purchased digital content has been successfully generated and made available as described, the purchase is generally considered fulfilled.
We do not ordinarily provide discretionary refunds solely because:
- You disagree with the interpretation.
- The reading does not confirm your expectations.
- The prediction does not describe a later event.
- The reading differs from another interpretation.
- You change your mind after receiving the content.
- You no longer wish to use an accessible, properly delivered reading.
However, a refund or other legally required remedy remains available if the content is not delivered, is materially defective, does not conform to its description, or applicable law provides a cancellation right.
5. Extended Readings and Premium Features
Paid upgrades may include extended interpretations, additional analysis, audio content, and follow-up questions.
Refund eligibility depends on the components purchased and whether they have been delivered or used.
If a paid feature is unavailable because of a technical problem, we will make reasonable efforts to restore access or provide the purchased functionality.
Where a problem cannot be resolved, we may provide a partial or full refund, as appropriate and subject to applicable law.
If a purchase includes multiple separately identifiable components, any discretionary refund may take into account which components have already been delivered.
A completed interpretation does not become refundable solely because the customer disagrees with its conclusions.
6. Personalized Spiritual Services and Rituals
Fatidica may offer services personally prepared or performed by Kateryna Hontar, including symbolic rituals, candle practices, individual interpretations, and related spiritual experiences.
These services may involve individualized preparation, reserved time, performance, and creation of specific deliverables.
Before Work Begins
You may request cancellation before the service has begun.
If the service has not started and no nonrefundable costs have been expressly agreed to and lawfully incurred, we will generally provide a full refund.
After Work Has Begun
If you request cancellation after personalized work has begun, we will review the amount of work performed, any lawfully recoverable costs, and applicable cancellation rights.
Where permitted by law and properly disclosed before purchase, a reasonable charge may apply for work already performed.
Any remaining amount eligible for a refund will be calculated according to the circumstances and applicable law.
After Completion
Once the agreed service has been fully performed and the specified deliverables have been provided, discretionary refunds are generally unavailable solely because the desired spiritual or personal result did not occur.
Payment covers the described service and its deliverables, not a guaranteed supernatural or real-world outcome.
If the service was not performed as described or required deliverables were not provided, please contact us so we can investigate and offer an appropriate remedy.
7. Personal Consultations and Scheduled Sessions
If a service requires an appointment or scheduled personal session, the applicable scheduling conditions will be communicated before purchase.
You may request rescheduling or cancellation by contacting [email protected].
Where no specific cancellation deadline was disclosed before purchase, we will evaluate the request based on whether the service has begun, whether a session has been reserved or performed, and applicable consumer protection laws.
We will not impose an undisclosed cancellation fee.
If Fatidica cancels a scheduled service and cannot provide a suitable alternative, you may request a refund for the undelivered service.
8. Digital Books and Downloadable Products
Digital publications may include e-books, guides, written materials, and other downloadable content.
Once a digital product has been properly delivered or made available for download, discretionary refunds are generally unavailable solely because the customer changes their mind.
However, refunds or other appropriate remedies may be available when:
- The purchased file was not delivered.
- The file is corrupted or cannot be accessed under the stated technical requirements.
- The content materially differs from its description.
- The same purchase was charged more than once.
- Applicable consumer law grants a withdrawal or cancellation right.
Where appropriate, we may first offer a corrected file, replacement download, or restored access.
Your statutory consumer rights remain unaffected.
9. Physical Products
Fatidica may sell physical products, including books, candles, symbolic objects, and other spiritual or decorative items.
Physical product returns are subject to the conditions disclosed at checkout and the consumer protection laws applicable to the purchase.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, contact [email protected] with your order details and a description of the problem.
Photographs may help us resolve the issue, but we will not require unnecessary evidence that unreasonably restricts your legal rights.
Depending on the circumstances and applicable law, we may offer a replacement, repair where appropriate, price reduction, or refund.
Change-of-Mind Returns
Returns of nondefective physical products are accepted where required by applicable law or expressly permitted by the return conditions presented at purchase.
Any applicable return period, return-shipping responsibility, and product-specific restrictions will be disclosed before purchase.
We will not impose undisclosed restocking charges or return conditions that conflict with mandatory consumer rights.
Personalized or Made-to-Order Products
Products created according to a customer’s individual specifications may be subject to lawful exceptions from ordinary change-of-mind cancellation rights.
Such exceptions do not remove rights relating to defective, damaged, or incorrectly supplied products.
10. Subscriptions and Recurring Payments
If Fatidica introduces recurring subscriptions, subscription terms will be disclosed before enrollment.
These will include the price, billing frequency, renewal conditions, included services, and cancellation process.
Cancellation will prevent future renewals according to the disclosed terms and applicable law.
Cancellation does not automatically require a refund for a billing period during which the purchased service was properly available.
However, unauthorized charges, billing errors, non-delivery, and other legally protected circumstances will be addressed under applicable law.
Any legally required prorated refund or other remedy will be provided.
11. Duplicate and Unauthorized Charges
If you believe you were charged more than once for the same purchase, please contact us.
After verifying an accidental duplicate charge, we will refund the additional amount.
If you believe a transaction was unauthorized, contact your payment provider promptly and notify us so we can investigate.
We may request reasonable information necessary to identify the transaction.
We will never require you to provide a complete payment card number, card security code, or account password by email.
12. Technical Problems and Failed Delivery
If a paid reading or digital product does not appear, cannot be opened, or fails during processing, please contact us.
We may investigate whether the purchase was completed, whether the service was generated correctly, and whether the content was made available as described.
Depending on the problem, we may:
- Restore access to the purchased content.
- Regenerate a failed reading without additional charge.
- Provide the missing digital deliverable.
- Correct a technical issue.
- Offer an appropriate partial or full refund.
If the agreed product or service cannot be supplied, you will receive the remedy required by applicable law.
13. Reading History and Deleted Content
Reading history and access to purchased content are separate from refund eligibility.
Unregistered users’ reading records are retained for up to 14 days.
Registered users may manage and delete saved readings through their accounts.
Voluntarily deleting a correctly delivered reading does not automatically create a right to a refund.
Likewise, the expiration of a clearly disclosed temporary access period does not automatically constitute non-delivery.
This does not affect any applicable statutory rights, including rights concerning defective content or failures to provide the access duration promised at purchase.
14. How to Request a Refund
To request a refund, cancellation, or assistance with a purchase, email:
Use the subject line: Refund Request — Fatidica
Please include, where available:
- Your order number or transaction reference.
- The email address used for the purchase.
- The product or service purchased.
- A brief description of the issue.
- Any relevant details regarding delivery or technical errors.
Do not include full payment card numbers, passwords, or unnecessary sensitive personal information.
We may request additional information when reasonably necessary to verify and resolve your request.
15. Refund Review and Processing
We aim to acknowledge refund requests within 3 business days.
We aim to review and resolve ordinary requests within 10 business days, although complex cases may require additional investigation.
These are customer service targets and do not extend any shorter deadlines imposed by applicable law.
When a refund is approved, we will generally issue it to the original payment method unless a different lawful arrangement is agreed upon.
The time required for funds to appear may depend on the payment provider or financial institution.
Where applicable law imposes a specific refund deadline, that deadline will take precedence.
16. Chargebacks and Payment Disputes
If you experience a problem with a purchase, we encourage you to contact Fatidica so we can attempt to resolve it.
However, you retain any rights to dispute a transaction through your payment provider or financial institution.
Nothing in this policy requires you to waive statutory chargeback, billing dispute, or consumer protection rights.
We may provide relevant transaction and delivery records to a payment provider when responding to a legitimate dispute, in accordance with applicable privacy and legal requirements.
17. International Consumer Rights
Fatidica is operated from Ukraine and may serve customers in the United States, Europe, and other jurisdictions.
Consumer protection laws may differ depending on your location and the type of purchase.
United States
Refund, return, and cancellation rights may depend on applicable federal and state laws, the product or service purchased, and the disclosures provided at checkout.
Nothing in this policy limits legally protected remedies for unauthorized charges, non-delivery, defective products, or misleading sales practices.
European Union and European Economic Area
Eligible consumers may have a statutory withdrawal period for certain distance purchases, generally 14 days, subject to applicable exceptions and conditions.
For digital content not supplied on a physical medium, the withdrawal right may be lost after performance begins only when the relevant legal requirements, including applicable express consent and acknowledgment, have been satisfied.
For services, different rules may apply depending on whether performance has begun or has been fully completed and whether the required consent and acknowledgments were obtained.
Defective or nonconforming digital content may give rise to separate legal remedies regardless of ordinary change-of-mind cancellation rights.
Other Jurisdictions
Where local mandatory consumer protection laws provide additional rights, those rights will apply.
If a provision of this policy conflicts with mandatory applicable law, the legal requirement takes precedence.
18. No Guaranteed Spiritual Outcomes
Fatidica readings, predictions, and spiritual services are interpretive in nature.
We do not guarantee that a reading will predict a future event accurately or that a spiritual practice will produce a desired real-world result.
A customer’s dissatisfaction with an interpretation or the absence of an expected spiritual outcome does not, by itself, establish non-delivery of a service properly performed as described.
However, this provision does not excuse failure to provide purchased content, misrepresentation of a service, defective products, or violation of applicable consumer protection laws.
For a fuller explanation of the limitations of our services, please review our Disclaimer.
19. Changes to This Policy
We may update this Refund & Cancellation Policy to reflect changes in our products, services, business practices, or applicable laws.
Updates will be published on this page with a revised date.
Changes will not retroactively remove contractual or statutory refund rights that applied to completed purchases.
The terms disclosed at the time of purchase and mandatory applicable laws will govern the relevant transaction.
20. Related Policies
Please also review:
Terms of Service
https://fatidica.com/terms-of-service/
Privacy Policy
https://fatidica.com/privacy-policy/
Cookie Policy
https://fatidica.com/cookie-policy/
Disclaimer
https://fatidica.com/disclaimer/
21. Contact Information
For refund requests, cancellations, payment disputes, or questions about this policy, contact:
Fatidica
Operator: Kateryna Hontar
Business Registration: Individual Entrepreneur (FOP), Ukraine
Website: https://fatidica.com
Email: [email protected]
We will review requests fairly and in accordance with applicable consumer protection laws.